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How We Handle Your Account and Payment Information

We collect and protect the details you give us when you open an account, deposit through bKash, Nagad or Rocket, and use the lobby. This policy explains what we keep, why we need it, and how you can request changes or deletion.

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What We Collect and How We Use It

jatwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we ask for your mobile number, date of birth, and a password so we can verify your identity and keep your account separate from everyone else's. When you deposit via bKash, Nagad or Rocket, we see the transaction reference and amount so we

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can credit your balance; we do not store your wallet PIN or full account credentials. We log your device type, IP address and session timestamps to detect unusual activity and keep the platform stable. We use cookies to remember your language choice and keep you signed
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in between visits. We do not sell your personal information to third parties. We may share transaction records with payment processors to complete deposits and withdrawals, and we will disclose data if required by lawful authority in eligible regions. Your continued use of the site means
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you accept this approach. If local law in your region restricts online gaming or data processing, access may not be available; eligibility depends on your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, ask us to correct something, or request deletion of your account and associated records, contact our support team through any of the channels below. We aim to respond within a reasonable timeframe and will walk you through the verification steps before making changes.

DATA PRACTICES

How We Keep Your Information Safe and Current

We encrypt account credentials and payment references in transit and at rest. Session tokens expire after inactivity so someone else cannot reuse your login. We retain transaction history for as long as your account is active and for a period afterward to meet record-keeping obligations; you can ask us to delete closed-account data once those obligations end. You have the right to access, correct, or withdraw consent where local law grants it.

Encryption standard

All login and payment data moves over encrypted connections, and sensitive fields are hashed in our database so even internal staff cannot read your plaintext password or wallet PIN.

Cookie control

We set a session cookie to keep you signed in and a preference cookie for language choice. You can clear cookies in your browser settings, though you will need to sign in again.

Retention limits

Active account data stays until you close the account; closed-account records are kept for regulatory and dispute-resolution purposes, then deleted. Contact support to ask about specific retention periods.

Your access rights

You can request a copy of the personal information we hold, ask us to correct errors, or request deletion where local law allows. Use the contact paths above to start the process.

Common Questions About Data and Account Privacy

We ask for your mobile number, date of birth, and a password. We also log your device type and IP address to detect unusual login patterns and keep sessions secure.

No. You complete the payment inside your own wallet app; we only receive the transaction reference and amount once the transfer is confirmed. Your PIN stays with your wallet provider.

We keep active-account records for as long as your account is open, plus a retention period after closure to meet record-keeping and dispute-resolution obligations. Contact support to learn the exact duration.

Yes. Reach out through live chat or email, verify your identity, and request deletion. We will remove your data once any regulatory retention period ends and there are no pending disputes.

We share transaction references with payment processors to complete deposits and withdrawals. We do not sell your personal details to advertisers, and we only disclose data to authorities if lawfully required in eligible regions.

Sign in, go to account settings, and look for the contact-details section. Some changes require PIN or OTP confirmation to prevent unauthorized edits. If you have trouble, contact support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEasy HelpDesk InfoTerms & Conditions

How We Handle Your Account and Payment Information

How to Reach Us About Your Data

How We Keep Your Information Safe and Current

Encryption standard

Cookie control

Retention limits

Your access rights

Common Questions About Data and Account Privacy

01 What personal details does jatwin collect when I register?

02 Can jatwin see my bKash, Nagad or Rocket wallet PIN?

03 How long does jatwin keep my transaction history?

04 Can I ask jatwin to delete my account and all associated data?

05 Does jatwin share my information with third parties?

06 How can I update my registered mobile number or email address?

Privacy Policy

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